Items can be returned within 30 days of purchase in their original condition with all packaging and documentation intact. To initiate a return, contact our customer service team with your order number and reason for return.
Refunds are processed within 5-7 business days of receiving and inspecting your returned item. Return shipping costs are the responsibility of the customer unless the return is due to our error or a faulty product.
For damaged or defective items, please contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Perishable items such as coffee beans cannot be returned once opened or consumed. Unopened coffee products may be returned within 14 days if stored properly.
For questions about returns or to arrange a return, please reach out to our support team. We're committed to making the process as smooth as possible.